Equity Bank Achieves Dual ISO Certifications for Information Security and Service Management Excellence

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Highlights

  • Equity Bank secures ISO 27001:2023 certification for Information Security Management and ISO 20000-1:2018 certification for Service Management.
  • These certifications reaffirm the Bank’s dedication to delivering secure, reliable, and innovative financial services.
  • Equity Bank strengthens its leadership in the banking industry by adhering to global standards of excellence.

Equity Bank has achieved a significant milestone with dual certifications: ISO 27001:2023 for Information Security Management and ISO 20000-1:2018 for Service Management. These prestigious certifications highlight Equity Bank’s unwavering commitment to maintaining the highest standards in information security and service delivery.

The certifications, awarded by the globally recognized International Organization for Standardization (ISO), validate Equity Bank’s adherence to best practices across its operations. ISO certification serves as an important benchmark, ensuring organizations comply with international standards for quality, security, and efficiency.

Enhancing Information Security

The ISO 27001:2023 certification underscores Equity Bank’s comprehensive approach to managing sensitive information. This certification assures customers that their personal and financial data is protected through robust security protocols, ensuring confidentiality, integrity, and availability in an increasingly digital world.

Equity Bank’s commitment to identifying and mitigating potential security risks further strengthens its ability to safeguard customer information. This certification positions the Bank as a leader in cybersecurity within the financial services industry.

Delivering Superior Service Management

Equity Bank’s ISO 20000-1:2018 certification recognizes its dedication to providing exceptional IT service management. By implementing a robust service management framework, the Bank ensures that its IT services meet evolving customer needs efficiently and effectively.

This certification validates Equity Bank’s focus on continual improvement, resulting in enhanced customer satisfaction, streamlined operations, and superior service delivery. The Bank’s emphasis on aligning IT services with customer expectations ensures it remains a leader in innovation and service excellence.

Leadership Commitment

Speaking about the achievement, Dr. James Mwangi, Managing Director and CEO of Equity Group, said:
“Achieving these dual ISO certifications is a testament to our dedication to excellence. While this milestone is significant, it is only the beginning of our ongoing journey to uphold the highest standards in information security and service management. Our commitment to global best practices ensures we consistently deliver secure, reliable, and high-quality financial services to our customers.”

Dr. Mwangi also emphasized the importance of continuous improvement:
“We are committed to investing in training and development for our staff to equip them with the skills needed to support our standards of excellence. This approach ensures that we maintain our leadership position in the industry while fostering a culture of innovation and operational excellence.”

Strengthening the Bank’s Leadership

Equity Bank’s dual ISO certifications demonstrate its commitment to fostering a secure and customer-centric environment. By encouraging compliance, active participation, and continuous system enhancements, the Bank ensures it delivers best-in-class financial services while upholding global standards.

These certifications further solidify Equity Bank’s position as an industry leader, providing customers with the confidence of secure and reliable financial solutions.

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