The upgrade will allow for more features and capabilities. It is expected that it will reduce the number of requests made to the Safaricom call centre, as a result of automation of some functions. The upgrade will start at 10pm, Saturday and end at 1pm, on Sunday.
Safaricom CEO, Bob Collymore said, “We are on a journey to continue to enrich your M-Pesa experience. This is why we shall be upgrading our system starting Saturday 9th September 2017 at 10pm and will complete on Sunday 10th September 2017 at 1pm. During this period, all M-Pesa services will remain unavailble.”
Over 26 million people use this mobile money solution service, which includes other services such as M-Shwari, and Lipa na M-Pesa.