NCBA Bank has unveiled a significant enhancement to its digital banking platform, the NCBA Now app, by introducing an instant account opening feature. This development enables both new and existing customers to open personal, savings, or investment accounts entirely online, eliminating the need for physical branch visits.
The process is straightforward: users download the NCBA Now app from the Google Play Store or Apple App Store, select the ‘Open an Account’ option, and provide necessary identification details, including a photo ID and facial recognition for verification. This service is available 24/7, allowing customers to initiate account opening at their convenience.
John Gachora, NCBA Group Managing Director, emphasized the bank’s commitment to enhancing customer experience through digital innovation. “At NCBA, we are dedicated to providing convenience and accessibility. Expanding our platform to enable customers to open bank accounts on the go aligns with our digital transformation journey,” he stated.
Beyond account opening, the NCBA Now app offers a comprehensive suite of banking services, including:
- Payment of eCitizen government services
- Credit card bill payments and statement viewing
- Insurance premium payments
- M-Pesa to NCBA account transfers
- KRA domestic payments (iTax)
- Unit Trust account management
- Secure payment options via RTGS, EFT, and Pesalink
- Lipa na M-Pesa services directly from your account
- Top-up for Expressway toll payments
- Buy and sell forex through the FX Now feature
The app also functions as a personal financial management tool, assisting users in tracking expenses and creating budgets based on spending patterns.
NCBA Bank assures customers of advanced security measures to protect their data and transactions within the app, instilling confidence in the safety of their financial information.
This initiative is part of NCBA’s broader strategy to enhance financial inclusion across East Africa. The bank operates in Kenya, Uganda, Tanzania, Rwanda, and Ivory Coast, serving over 60 million customers.
